Brown Dogs

Commonly Asked Questions

The Info You’re After

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.

 

What time should I drop off my fur baby for grooming?

Drop off time on the day of their appointment.

  • Tuesday to Friday: 7:30-10AM and pick-up anytime before 6PM once you receive a SMS.

  • Saturday to Sunday: 9-11AM and pick-up anytime before 4PM once you receive a SMS.

Your furkids will get free doggie daycare on the day they have their groom with us. If you want them to play with the other furkis just let us know. If so, they will be washed later in the day and after their bath and groom they will be kept in a special area to keep them clean. If you don't mind them playing after their groom please let us know.

What is your return policy?

I gladly accept returns and exchanges

Contact me within 14 days of delivery

Dispatch items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Intimate items (for health/hygiene reasons)

  • Items on sale


Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Do you offer gift cards?

Yes we do. You can either buy a gift card for a special breed and grooming service or a gift card for in-store items only.

What are the payment options?

We keep your payment information secure. Either online shops or in-store, we never receive your credit card information. We accept:

  • Cash payment

  • Credit and Debit card payments

  • Gift card, Store Credit, and Discount

What about shipping?

Local pickup

In-store pickup is available

  • Tuesday-Friday: 8 AM - 6 PM

  • Weekend: 9 AM - 4 PM


Processing time

Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as soon as possible.

Personalized (custom) order takes 6-8 weeks to create and deliver because they are Made-To-Order.

Shipping time

Shipping time depends on your location. If you are down the street from us to Queanbeyan we will contact you to deliver on the next day but do not guarantee.

We use Australian Post, estimated delivery times:

Australia : 3 - 5 business days

International: 2 - 4 weeks